FAQS
Welcome to Fitness Within! We’re super excited to have you join our awesome community where all your fitness goals can come true! Whether you’re diving into Personal Training, enjoying Small Group Training, rocking a Class Membership, or taking on one of our fun challenges, we want you to feel completely at home.
Get ready to explore and familiarize yourself with our policies, designed to ensure you have the absolute best experience possible. If you have questions or need help selecting the perfect class, don’t hesitate to reach out! Shoot us a text at 781-435-6555 or give us a call at 781-942-2919. We’re here to cheer you on every step of the way on your incredible fitness journey! Let’s get started!
Frequently Asked Questions
DO I NEED TO SIGN-UP ONLINE?
Yes! Signing up is a breeze—just head over to our website or open your Mindbody app! Keep in mind, you’ll need to book your SUT session or CLASS at least 24 hours in advance to guarantee your place. If you happen to miss that window, no worries! Just drop us a text at 781-435-6555, and we’ll help you out.
For those of you using our personal training services, our dedicated FW staff members are here to take care of all the scheduling for you—whether it’s booking, changing, or canceling a session.
WHEN DO I HAVE TO ARRIVE BY FOR A SCHEDULED CLASS, SUT OR PERSONAL TRAINING SESSION?
Get ready to make the most of your workout! Please plan to arrive at least 10 minutes early for your CLASS or SUT/PERSONAL TRAINING session. This will give you enough time to fill your water bottle, freshen up, store your belongings and prepare for an awesome workout.
If you are new member that has not filled out any paperwork, we recommend showing up 30 minutes early. This way, you can take care of your waiver, show you around the studio and answer any questions you might have!
Remember, arriving 10 minutes or more late means you won’t be able to join in on the fun. So let’s make every moment count and show up ready to give it our all!
DO YOU HAVE A CANCELLATION POLICY?
Our cancellation policy is as follows:
UNLIMITED CLASSES
If you miss your scheduled class, cancel, or change your appointment less than 12-hour notice, there is a $15.00 late fee.
UNLIMITED SMALL UNIT TRAINING
If you are on a SUT membership and miss your scheduled class, cancel, or change your appointment less than 12-hour notice you may forfeit your SUT session except for unlimited SUT memberships there is a $30.00 late fee.,
CHILD CARE: If you cancel your child’s Kids Clubhouse spot less than 12 hours or you do not bring your child in for their scheduled time a late fee charge of $15.00 will be charged to the credit card on file without prior notice.
ALL OTHER MEMBERSHIPS AND PACKAGES
If you miss your scheduled class, cancel, or change your appointment less than 12-hour notice you will forfeit your session.
This policy is in place out of respect of our members and guests. Cancellations with less than 12-hour notice or no notice are difficult to fill and impact another participant’s ability to schedule into the class. “Late Cancel” appears when the cancellation period has passed.
DO I HAVE A PLACE TO STORE MY BELONGINGS?
We have cubbies where you are free to leave your personal belongings during a class or an appointment. Although our studio is safe, we cannot be held responsible for any items you bring into the studio. This includes, property loss, theft, or damage.
Disclaimer: Fitness Within reserves the right to change any and all policies at their discretion without prior notice or consequence. Any policy changes that impact client accounts will be sent via an email.
CAN I FREEZE MY ACCOUNT?
Yes, but you must submit the official FREEZE REQUEST FORM. Once we receive the request we will let you know if it is accepted or not. The request MUST be received by 4:00pm the THURSDAY prior to the week you want to FREEZE.
IMPORTANT LINKS:
FREEZE ACCOUNT REQUEST – submit this form by 4:00 pm the Thursday prior to the week you want to freeze.
KIDS CLUB HOUSE REQUEST – submit this 24-hrs prior to the scheduled time. There is a 12 hour notice cancel. Anything less than 12 hours there will be a $15.00 cancellation fee charged to your credit card on file.